Requirements
Garages that join the network have to fulfil the specific service standards:
- possess at least 2 repair stations and sell basic spare parts,
- posses a necessary set of tools and equipment to perform a basic repair package,
- possess a separate customer service office which also functions as a waiting room,
- aim at improving the quality of services and customer satisfaction,
- be an independent entity according to economy law,
- be equipped with a computer and software for sale of services and parts and a modem or another Internet connection,
- employ staff trained in professional customer service
All garages that belong to the LEADER SERVICE network should provide at least the following range of services:
- service and repairs of steering systems,
- service and repairs of suspension systems,
- service and repairs of brakes,
- exchanging oils, operating fluids, filters and spark plugs,
- exchanging silencers,
- exchanging clutches,
- servicing tyres.
All garages that belong to the LEADER SERVICE TRUCK network should provide at least the following range of services:
- service and repairs of steering systems,
- service and repairs of chassis and cab suspension systems,
- service and repairs of brakes,
- exchanging oils, operating fluids and spark plugs,
- exchanging silencers and exhaust pipes,
- exchanging clutches.
