For customers
Competent, efficient and friendly customer service plus reasonable prices are the dream of each and every driver. Another very important factor is the short time of waiting for service and the short time the car remains in the garage. Leader Service and Leader Service Truck garages can fulfil these expectations because in their market activities they aim first of all at the benefit and convenience of customers.
Modern equipment, a wide range of operations and a team of expert mechanics provide every customer with excellent service, hence fulfilling the expectations for high quality and fair prices. Owing to the access to a wide range of spare parts network garages have competitive service prices.
The high quality of spare parts and expert mechanics that carry out repairs make it possible to give 12-month network guarantees for services. Every customer receives a VEHICLE BOOK, where periodic services which are important from the technical point of view (exchanges of operating fluids, filters, spark plugs, etc.) and repairs are recorded. A vehicle book provides the technical history of a car, hence increasing its value at sale. Moreover, in the case of a complaint a customer may use the book to demand assistance from any network garage. Records in the vehicle book are the basis for responding to complaints.
The best, selected garages of Leader Service and Leader Service Truck networks provide services for car fleets. Such services are available as a result of cooperation with companies specializing in operating car fleets.
Service safety and quality are guaranteed with the continuous supervision by the Network Coordinator Office that ensures the high standard of garages with regard to equipment and staff training.
The commercial offer of FOTA S.A. includes parts for cars, vans and trucks. Parts are supplied by leading part producers, including suppliers of products for the first assembly and other firms that offer parts at attractive prices while preserving the high quality of their products. This variety of offer allows Leader Service and Leader Service Truck networks to offer their services at reasonable prices and maintain the top quality of their work.
